Official Distributor For Protan and Steelfit in The Scandinavia

RETURN & EXCHANGE

RETURN & EXCHANGE

Package tracking:

When the package is sent from Precisionsports.no, you will receive an email with the package tracking number, you can follow the package’s progress at www.posten.no.
You will also receive an SMS with the tracking number and pick-up code that you show at the delivery point to pick up your package.

Tip: Download the mail tracking app, click here :XXXXXXX 

Uncollected package:
If you order and do not pick up the package at the post office within the collection deadline of 14 days, the package will be returned to us. We will then send out an invoice of NOK 350 in fee for the uncollected package. This fee consists of postage, return postage and administration costs in connection with the transaction. Should you for various reasons not be able to pick up the package, you must notify us so we can apply for the package to be longer at the post office. To avoid this fee, you must have actively informed us that you do not have the opportunity to pick up the package or want to cancel the order. To remain passive in letting the package be returned will trigger a fee of NOK 350 to cover our costs.

RETURN & EXCHANGE

These sales conditions apply to all sales of goods from the online store to consumers and to online store sales. The customer’s order confirmation / order, together with these conditions, constitutes the overall contractual basis for the transaction.

Terms here only apply to sales in Sweden and the rest of the Nordic countries and Norway with Svalbard and Jan Mayan. Any shipping costs for the latter must be taken over the phone, after order registration. Customers outside this area must contact us per letter, e-mail, or telephone.

Sales to consumers are regulated in the Consumer Purchases Act and the Right of Withdrawal Act, among other things.

Prices

Prices include 25% VAT, 15% VAT on food supplements.

Vat is excluded in sales to Sweden and the rest of the Nordic countries in accordance with export agreement via Bring.com.

If VAT, taxes, or other fees change, our prices will change accordingly.

Payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer. The buyer can pay with credit card or debit card, PayPal and or Vipps.

If the buyer uses a credit card  or debit card  when paying, the seller can reserve the purchase price on the card when ordering for up to 4 days from the order. 

When paying by credit card, the law on credit purchases etc. come into use. 

If the seller offers post-invoicing, the invoice to the buyer shall be issued when the item is shipped. The due date must be set at a minimum of 14 days from the time the buyer receives the shipment.

If the seller has a special need to demand advance payment from the buyer, for example for a manufacturing purchase, the seller can demand this.

Buyers under the age of 18 can only pay directly upon the seller’s delivery of the item or upon delivery of the item by postal order. 

Entering into an agreement
The agreement is binding on both parties when the buyer’s order is received by the seller. However, one party is not bound by the agreement if there have been typing or printing errors in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that such an error existed.

Order confirmation
When the seller has received the buyer’s order, the seller must without undue delay confirm the order by sending an order confirmation to the buyer. It is recommended that the buyer checks that the order confirmation matches the order in terms of quantity, item type, price, etc. If there is no correspondence between the order and the order confirmation, the buyer should contact the seller as soon as possible.

Right of withdrawal

Your right of withdrawal and return

No trade is completed until you have seen and approved the item. Should you regret a purchase, you report this via e-mail or send the item back in complete product packaging within 14 days from the day you received the items (withdrawal period) and enclose with a documented explanation of the reason you are returning the item. You choose whether you want another item or your money back. Please note that the cancellation period is extended to 3 months if the return declaration document does not accompany the item.

The condition for return is that the item has not been in use and that it can be sold as new. All labels must be affixed, and the original packaging must also be attached.

You can return an item without giving a reason for this, but it is a wish that you describe the reason for return on the return form.

If you use your right of withdrawal and return the item (s) as a postal package or letter, you pay for the return costs yourself. You are responsible for the transport risk. Fill in the return declaration document and write what you return. Once we have returned the item (s) in damage-free condition, we will refund the amount you paid within 30 days. Enter your bank or postal giro account number on the return form, and you will have the money in your account quickly, otherwise the money will be sent on a regular payment card.

Right of withdrawal

A 14-day right of withdrawal applies to your purchases. During this period, you have a right of withdrawal which means that you have the opportunity to, without any obligations on your part and apart from shipping costs, return the goods you received.

In that case, you must return the goods undamaged and unused.

The fees are the same no matter how many items you have purchased. In the case of a used item, contact us via the contact form. In the event of a dispute, you can contact the Consumer Council or the local consumer office for help. Also read the section on your return rights.

Examination of the item in case of damage or defect


When the buyer receives the item, it is recommended that he or she to a reasonable extent check whether it is in accordance with the order, whether it has been damaged during transport or whether it otherwise has defects.
If the item does not match the order or has defects, the buyer must notify the seller in the event of a complaint, cf. Complaint in case of defect and deadline for reporting claims in case of delay of this contract below.

Complaint in case of defect and deadline for reporting claims in case of delay

If there is a defect in the item, the buyer must, within a reasonable time after he or she discovered it, notify the seller that he or she will invoke the defect.
The time limit can never be shorter than two months from the time when the consumer discovered the defect. Complaints must still be made no later than two years after the buyer took over the item. If the item or parts of it are intended to last significantly longer, the complaint period is five years.
In the event of a delay, claims must be made to the seller within a reasonable time after the delivery time has come and the item has not been delivered.
If the item is paid for with a credit card, the buyer can also choose to make a complaint and send claims directly to the credit provider (the credit card company). 
The message to the seller or creditor should be in writing (email or letter).

Buyer’s rights in case of delay

If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchases Act, withhold the purchase price, demand fulfillment, cancel the purchase and claim compensation from the seller.

Fulfillment: If the seller does not deliver the item at the time of delivery, the buyer can maintain the purchase and set a reasonable additional deadline for fulfillment from the seller. However, the buyer can not demand fulfillment if there is an obstacle that the seller can not overcome or if fulfillment will entail such a great inconvenience or cost for the seller that it is in significant disproportion to the buyer’s interest in the seller fulfilling. If the difficulties disappear within a reasonable time, the consumer can demand fulfillment.

Cancellation: The buyer may terminate the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional deadline for fulfillment set by the buyer. The buyer can still not terminate the agreement while the additional deadline runs, unless the seller has said that he or she will not fulfill within the deadline.

 

Compensation: The buyer can further claim compensation for loss he or she suffers as a result of the delay on the part of the seller, cf. section 24 of the Consumer Purchase Act.
The buyer must report claims to the seller in the event of a complaint, cf. section on Complaint in case of defect and deadline for reporting claims in case of delay of this contract.

Buyer’s rights in the event of defect

If the item has a defect and this is not due to the buyer or conditions on the buyer’s side, the buyer can according to the rules in the Consumer Purchase Act chapter 6 depending on the circumstances withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand the agreement terminated and compensation from the seller.

Correction or re-delivery: If the item has a defect, the buyer can demand that the seller correct the defect or re-deliver the corresponding item. The seller may oppose the buyer’s claim if the execution of the claim is impossible or the seller causes unreasonable costs.
The seller must make the correction or replacement within a reasonable time. Correction or re-delivery shall be made at no cost to the buyer, without risk that the buyer will not be reimbursed for his expenses and without significant inconvenience to the buyer. The seller may not make more than two attempts at rectification or re-delivery for the same defect, unless there are special reasons that make further attempts reasonable.
Even if the buyer does not require correction or replacement, the seller can offer correction or replacement if this happens without delay. If the seller provides for such correction or re-delivery, the buyer can not demand a price reduction or cancellation.

Price reduction: If the defect is not corrected or re-delivered, the buyer can demand a proportionate price reduction.

Cancellation: Instead of a price reduction, the buyer can cancel the agreement, except when the defect is insignificant.

Compensation: The buyer can also claim compensation for financial loss he or she suffers as a result of the item being defective, cf. the Consumer Purchases Act § 33.
The buyer must report claims to the seller in the event of a complaint, cf. section on Complaint in case of defect and deadline for reporting claims in case of delay of this contract. The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and any guarantees provided by the seller.

Seller’s rights in the event of the buyer’s default
If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or conditions on the seller’s part, the seller may, according to the rules in the Consumer Purchase Act chapter 9, withhold the item, demand fulfillment of the agreement, demand termination of the agreement and compensation from the buyer. The seller may also, depending on the circumstances, be able to claim interest in the event of late payment, collection fee and fee for non-prepaid uncollected goods.

Fulfillment: If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (fulfillment). If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.

Termination: In the event of a material default or other material default by the buyer, the seller may terminate the agreement. However, the seller can not withdraw after the purchase price has been paid.
The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment set by the seller. However, the seller can not withdraw while the additional deadline runs, unless the buyer has said that he or she will not pay.

Compensation: The seller can demand compensation from the buyer for financial loss he or she suffers as a result of a breach of contract on the part of the buyer, cf. the Consumer Purchase Act §46.

Interest on late payment / collection fee: If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Act on interest on late payment. (9) In the event of non-payment, the claim may, after prior notice, be sent for debt collection, and the buyer may then be held liable for fees in accordance with the Debt Collection Act and other collection of overdue monetary claims. 

Fee for uncollected non-prepaid goods: If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee of NOK + return shipping. The fee shall at most cover the seller’s actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age. 

Force majeure

Should a situation arise that makes it impossible for us to fulfill our obligations in this agreement, and which according to normal rules of purchase law is considered Force majeure, the affected party’s obligations cease as long as the extraordinary situation persists. Force majeure is suitable, for example, for changes in the law, labor disputes, strikes, lockouts or other circumstances beyond the control of the parties, such as war, rebellion, fire, explosion, or intervention by public authorities. The same applies in the event of a sudden change in requirements for labeling of products, warning texts, sales bans or decisions by authorities that affect the market and products in a negative direction or abnormal decline in the market.

Inquiries

We strive to provide our customers with as accurate information about our products as possible. We do, however, acknowledge with reservations that typing errors / misprints may occur, which may mean that we cannot deliver according to the information given in our web shop, marketing or otherwise.

We are obliged to answer inquiries to customer service within 72 hours.

Errors or omissions:
In case of errors or deficiencies, contact us by phone: 91 34 22 90 or post@precisionsports.no

Conflict resolution
The parties shall endeavor to resolve any disputes amicably. The buyer can contact the Consumer Council to get assistance in a possible dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties may request in writing that the Consumer Council submit the dispute to the Consumer Disputes Committee.13 Decisions by the Consumer Disputes Committee are final four weeks after service. Before the decision is final, the parties may, by submitting a summons to the Consumer Disputes Committee, bring the decision before the district court.